Returns Information

 

RETURNS & EXCHANGES

We put all we can into creating pretty great pieces and we want you to be happy with your purchase, however we also know that sometimes things don't work out - if you aren't content with the fit or have other issues, KRUPA ET AL. will accept a return or exchange an item provided it is unworn, undamaged & retains the tag & labels. No hard feelings.

Within each shipped package you will find a returns form for you to fill out and send it back to us within 14 days of receipt. Please indicate whether you would like a return or exchange on the form.  Any item returned past the 14 days of receipt will not be accepted and may be sent back to you, at your expense.

Can't seem to find the returns form? Not to worry, just send us an email at RETURNS@KRUPAETAL.COM and we will be happy to help.

Please note that shipping costs for returns are not covered by KRUPA ET AL.

All items purchased during our sale periods are FINAL SALE and are not eligible for return or exchange.  If you have a question about any of our items please drop us an email or DM us - whichever is easier - and we will get right back to you.

Returns for refund are processed within 2-3 working days of receiving the item.  It can take up to 10 working days to receive card refunds, depending on your bank issuer.  Should you need any more information regarding their processing times, please contact your bank directly.